Kris Kirkland

Camp Counselor

Sh*t Happens: What Service Outages and Accidental Discharge of Bear Mace Have in Common

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Monday, January 16, 2023 - 8:30 PM UTC, for 1 hour.

Regular, 60 minute presentation

Room: Campsite 2

incident management

Failure is unavoidable and strategies to avoid failure at all cost only result in problems being hidden and ignored until they erupt into failures and outages all the while reducing progress and system improvements. We will discuss failure as normal, complex, systemic, and as a learning opportunity while discussing the tools and processes that the industry is adopting to approach and manage failures. We will be using examples of large scale outages from industry and examples from non-work life. Slides: Recording:


Attendees must have experienced failure before.

Take Aways

  • How to think about failure
  • How to deal with failure in the moment
  • How to learn about failure after the fact
favorited by:
Paige Niedringhaus Katherine Sanders Josh Gretz Kris Kirkland Kristjan Roosild