How Good is "Good Enough"?.

How Good is "Good Enough"?

Thursday, July 29, 2021 - 6:00 PM UTC, for 1 hour.

Regular, 60 minute presentation

Sales Skills

Customer Feedback

Problem Solving

Definition of Done

You know that conversation where your customer asks you, “When will we be done?” in reference to the end goal of a project, and you look at them and say, “I dunno. When are we done?” Then you stare at each other and get frustrated? It’s happened to us all. You’ve been working on this project for six months and you realize no one knows where the end is. That’s the situation this session addresses.

Prerequisites

Recommended: Experience with IT/Operational relationships

Take Aways

Distinguish between three traps that can inhibit your overall success.
Identify how to avoid the three traps.
Recognize the customer must always be the one to define good enough.
Diagnose the missing links which prevent alignment on what good enough means.
Navigate effective conversations to define good enough.

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Activity Spotlight

Jackie Forman