Jackie Forman

Camp Counselor

How Good is "Good Enough"?

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Thursday, July 29, 2021 - 6:00 PM UTC, for 1 hour.

Regular, 60 minute presentation

Sales Skills
Customer Feedback
Problem Solving
Definition of Done

You know that conversation where your customer asks you, “When will we be done?” in reference to the end goal of a project, and you look at them and say, “I dunno. When are we done?” Then you stare at each other and get frustrated? It’s happened to us all. You’ve been working on this project for six months and you realize no one knows where the end is. That’s the situation this session addresses.


Recommended: Experience with IT/Operational relationships

Take Aways

  • Distinguish between three traps that can inhibit your overall success.
  • Identify how to avoid the three traps.
  • Recognize the customer must always be the one to define good enough.
  • Diagnose the missing links which prevent alignment on what good enough means.
  • Navigate effective conversations to define good enough.
favorited by:
Shaun Kennedy Adam Tegen Timothy Tyson Gabe Ganser Jackie Forman Phil Busch Arthur Kay Clint Laskowski Kevin Kelchen Christopher Ebbert Leona Grzymkowski Denise Johnsen Jay Boyle Phil Busch David Wanta Wesley Faulkner Justin Weyenberg Kris Boedigheimer John Pires Angela Dugan Jaclyn Bernard Caroline Sober-James